UK energy firms kept £400m when customers closed accounts
Big six thieves[/caption]The “big six” energy firms have been told to hand back more than £400m owed to customers when they switch accounts and forget to reclaim overpayments from regular monthly payments.
Credit left in customer accounts when people and businesses move or switch suppliers has accumulated over the last six years, energy regulator Ofgem said today on BBC Radio.
The energy regulator, which says its estimates are the minimum owed, has called the amount “unacceptably large”. Industry lobby group UK Energy claimed that it can be hard to trace customers who move, but did not deny that they never even try.
Ofgem thinks 3.5 million domestic and 300,000 business accounts are affected.…






